Due to the set-up and uninstall times plus the areas we cover, shorter higher periods are not a viable option for us. Our most popular hire period is the Long Weekend package for 5 days. We find this offers the best all-round value as it provides enough time for the hot tub to get to temperature and gives you the entire weekend (plus a bit extra) to fully enjoy your hot tub experience.

Our hot tubs run on a UK standard mains 13amp/240v electrical supply which should be grounded with RCD protection. The socket that the hot tub is being plugged into needs to be within 7 meters from the hot tubs location. We recommend a grounded outdoor waterproof socket with RCD protection which should be at least 4 metres away from the hot tub and at least 1.2m from the ground (this should be installed by a qualified electrician). It is your responsibility to ensure you have suitable power supply.

Absolutely not. Extension leads can be a hazard and not permitted. We will refuse to connect using extension leads. Customers must not relocate our power lines once we have left. See ‘How is the hot tub powered?’ for more info.

Our hot tubs are 2m x 2m approx but we suggest you allow for an area of 2.5m x 2.5m for a comfortable installation. If a gazebo is included in your package you will need to allow for 3m x 3m.

We will need a relatively flat level area to set up on. This can be a patio, paving, decking or your lawn. We have protective mats for our equipment for use on most surfaces. The area must be structurally stable and able to safely support the weight of the filled hot tub and added weight of the people using it.

Our Lay-Z-Spa Helsinki hot tubs are suitable for 5-7 people.

CHILDREN UNDER THE AGE OF 16 MUST BE SUPERVISED AT ALL TIMES. Children under 8 years old should not use the hot tub. Children over 8 years old should be comfortably tall enough to stand on the bottom and have their heads out of the water and only use the hot tub for a maximum of 10 minuets at a time.

We fill the hot tub using your water supply. You will ideally have an external tap and hose long enough to reach the hot tub. If you have hot water access this will mean the hot tub will get to temperature quicker.

When we come to collect the hot tub we will pump the water out into the drain specified which needs to be within 10m of the hot tub. We use a submersible pump to empty the water, this drains the water until there is around an inch depth left. We will have to tip the remaining water where the tub is situated. We cannot drain into septic tanks. If you have a septic tank, we can dechlorinate the water and drain onto suitable soak-away areas such as gravel driveways.

When our hot tubs are deflated they can pretty much fit through any gate/doorway, even the really narrow ones. Just to be sure, we will check you have suitable access prior to booking.

No, our hot tubs are for outdoor use only.

From cold, the hot tub will usually take around 24hours to heat up fully. This can vary depending on climate and initial water temperature on filling. Once the hot tub has reached the required temperature it is important that the hot tub remains connected and on during the entire hire period to maintain temperature levels. You should also ensure the hot tub cover is secured back on the tub when not in use. This will stop the hot tub losing heat and help to get back up to temperature ready for next use.

The hot tub needs to be connected to an electricity supply and kept on during the entire hire period. The cover should also be kept on the tub when not in use. This is required in order to maintain temperature.

A question we frequently get asked, especially now with the latest energy price hikes. Well, according to the Lay-Z-Spa website they estimate the weekly running cost to be around £7 - £10 a week*. So even if you double this, you can rest assured it’s still good value when hiring a hot tub and won’t impact your energy bill too much. *Source: https://www.lay-z-spa.co.uk/lay-z-spa-running-costs

DO NOT USE bubble bath or soaps, washing up liquid or any other chemicals within the hot tub. This also means products such a silly string! These chemicals or foreign objects will ruin the pump. If this occurs it will be classed as gross misuse and we will be looking to reclaim the cost of any damage.

We are sorry to say, but if you use a fake tan you cannot use the hot tub as it will cause lasting discolouration of the hot tub and result in a damages charge.

Our hot tubs are designed to be outside in all weathers. If you have booked a gazebo and high winds are forecast we will cancel this element of your booking and deliver the hot tub only. If unforeseen high winds occur during the hire period, you should take down the gazebo and store it in a safe place. Flying gazebos can cause damage and it is your responsibility to act accordingly and take down or secure any equipment should the weather take a turn for the worse.

Hygiene is paramount to us, we clean and disinfect all our hot tubs both on delivery and collection.

You must use chemicals to keep the spa hygienic. Chemicals are a highly effective as they eliminate any harmful bacteria that can grow in warm water. We will provide enough chemicals for the duration of your hire. If at any point during your hire you feel unsure of the water, please contact our team and we will be happy to answer any questions.

If the installation location is at a rental, airbnb, holiday let or any other property type that you do not own, we advise you obtain consent from the owner of the property for the installation and use of our equipment prior to booking.

It is you the hirer who is responsible for returning our equipment in the same condition in which you received it. You will be held responsible for lost, stolen or damaged equipment whether it’s minor damage or damaged beyond economical repair.

Our hires generally run smoothly. However, technical support is available should you need it. Just get in touch and we’ll be happy to help.

Follow the link to the booking enquiry form on our website and submit your enquiry. A member of our team will get back to as soon as possible to confirm prices and availability. We will require a deposit to secure your booking with full payment no later than 7 days prior to the delivery date.